Privacy Policy

Kasa De Horizon Hospitality Pvt. Ltd. ("Kasa De Horizon", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have when you visit our website, make an enquiry, or book a stay at one of our villas.

This policy is designed to align with applicable data-protection laws, including India's Digital Personal Data Protection Act, 2023. By using our services, you consent to the practices described here. If you do not agree, please do not use our website or services.

We collect information that you provide directly, information generated automatically when you use our site, and information from trusted partners.

Information you provide

• Identity and contact details such as your name, email address, phone number, and postal address.
• Booking details including travel dates, number of guests, guest names, and special requests.
• Government-issued identification where required by law for check-in.
• Payment information processed securely through our payment partners (we do not store full card numbers).
• Communications you send us, including enquiries, reviews, and feedback.

Information collected automatically

• Device and browser information such as IP address, device type, and operating system.
• Usage data including pages viewed, searches made, and the dates and times of your visits.
• Approximate location derived from your IP address to show relevant Properties.

We use your personal information only for legitimate purposes connected to delivering and improving our services.

• To process bookings, confirm reservations, and arrange your stay.
• To communicate with you about enquiries, payments, and trip details.
• To provide guest support before, during, and after your stay.
• To personalise your experience and recommend relevant Properties.
• To improve our website, services, and security.
• To send marketing updates where you have opted in, and to comply with legal obligations.

We use cookies and similar technologies to keep the site working, remember your preferences, and understand how it is used.

• Essential cookies that enable core features such as search and secure checkout.
• Preference cookies that remember your settings and recent searches.
• Analytics cookies that help us measure traffic and improve the experience.
• Marketing cookies, set only with your consent, to show relevant offers.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect how parts of the site function.

We do not sell your personal information. We share it only with parties who help us operate our services, and only to the extent necessary.

• Property owners and on-site staff, such as caretakers, to prepare and host your stay.
• Payment processors and banking partners to handle transactions securely.
• Service providers for hosting, analytics, communications, and customer support.
• Authorities or legal advisors where required by law or to protect our rights.

All partners are bound by confidentiality obligations and may use your information only for the purposes we specify.

With your consent, we may send you newsletters, offers, and updates about new Properties and experiences. You are always in control of these messages.

• Every marketing email includes an unsubscribe link.
• You can update your communication preferences at any time by contacting us.
• Opting out of marketing does not affect essential booking and service messages.

We apply appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction.

• Encryption of data in transit using industry-standard protocols.
• Restricted access to personal data on a need-to-know basis.
• Secure, reputable infrastructure and payment partners.
• Regular review of our security practices.

While we work hard to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

Booking and transaction records are typically retained for the period required by applicable tax and financial regulations. When data is no longer needed, we securely delete or anonymise it.

Subject to applicable law, you have rights over the personal information we hold about you.

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to update inaccurate or incomplete information.
• Erasure — request deletion of your data where there is no legal reason to keep it.
• Withdraw consent — opt out of processing that relies on your consent.
• Grievance redressal — raise a concern with our Grievance Officer.

To exercise any of these rights, write to us at privacy@kasadehorizon.com. We will respond within the timeframes required by law.

Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it promptly.

Some of our service providers may process your information in countries outside India. Where this happens, we take steps to ensure your data receives a level of protection consistent with this policy and applicable law, through appropriate safeguards and contractual commitments.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, with the effective date shown at the top.

If you have questions, concerns, or requests regarding this policy or your personal data, please contact our team at privacy@kasadehorizon.com or write to us at Kasa De Horizon, 14 Coastline Drive, North Goa 403101, India.